ELAVO Aesthetic & Wellness Collective Privacy Policy

Introduction

ELAVO Aesthetic & Wellness Collective (“ELAVO,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.


This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.elavomedspa.com/ (the “Site”), contact us, request information, schedule an appointment, or otherwise interact with our online services.


ELAVO is located at:

ELAVO Aesthetic & Wellness Collective
Inside Salons by JC Wakefield
13200 Falls of Neuse Rd, Suite 34
Raleigh, NC 27614


This Privacy Policy applies to information collected through our public website and related online tools.


If ELAVO is required to comply with the Health Insurance Portability and Accountability Act (“HIPAA”), protected health information may also be governed by ELAVO’s separate Notice of Privacy Practices and applicable federal and state healthcare privacy laws.

Please do not submit sensitive medical information through a general website contact form unless we specifically ask you to provide it through an appropriate intake or patient communication system.


Information We Collect

We may collect both information that identifies you and information that does not directly identify you.

Information You Provide to Us

Depending on how you interact with ELAVO, you may provide information such as:

  • Name
  • Telephone number
  • Email address
  • Appointment or consultation requests
  • Services you are interested in
  • Questions or messages you send to us
  • Information submitted through website forms
  • Information provided when scheduling an appointment
  • Information necessary to process a payment, purchase, financing request, or gift card through a third-party provider
  • Information you voluntarily provide during your interactions with us

If you proceed with treatment, additional health, medical, consent, treatment, and patient information may be collected through ELAVO’s patient intake, scheduling, medical-record, or treatment systems rather than through the general public website.

Information Collected Automatically

When you visit the Site, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • General geographic location
  • Date and time of access
  • Pages viewed
  • Links or buttons clicked
  • Referring website
  • Website interaction and performance information

We may use cookies, pixels, analytics tools, and similar technologies to collect this information.

Appointment and Booking Information

ELAVO may use third-party scheduling and booking providers, including Boulevard, to allow patients and prospective patients to request or schedule services.

Information submitted through those systems may be processed by the applicable provider according to its own privacy practices and its relationship with ELAVO.

Call Tracking Information

ELAVO may use call-tracking technology to understand whether telephone inquiries originated from our website, Google Business Profile, advertising, or other marketing sources.

Call-tracking providers may process information such as:

  • Caller telephone number
  • Date and time of the call
  • Call duration
  • Marketing source or referral source
  • Call routing information

This information helps us understand how prospective patients find ELAVO and improve our marketing and patient communication.

How We Receive Information

We may receive information:

  • Directly from you
  • When you submit a website form
  • When you call or text ELAVO
  • When you schedule an appointment
  • When you use our Site
  • Through our scheduling, communications, analytics, or call-tracking providers
  • Through social media platforms when you choose to interact with us
  • From service providers that help us operate our business and website

How We Use Information

We may use information we collect to:

  • Respond to questions and requests
  • Schedule consultations and appointments
  • Provide information about treatments and services
  • Communicate with current and prospective patients
  • Provide customer and patient support
  • Operate and improve the Site
  • Understand how visitors find and use the Site
  • Measure website and marketing performance
  • Maintain the security and functionality of our systems
  • Process transactions through appropriate third-party providers
  • Send appointment-related or administrative communications
  • Send marketing communications where permitted by law and according to your communication preferences
  • Comply with legal, regulatory, licensing, accounting, or healthcare obligations
  • Protect ELAVO, our patients, Site visitors, and others from fraud, misuse, or security threats

We do not sell your medical information.

We do not use protected health information for advertising or marketing in a manner prohibited by applicable healthcare privacy laws.

How We Share Information

We do not rent or sell personal information to third parties for their independent use.

We may disclose information to trusted service providers that help us operate ELAVO, including providers that assist with:

  • Website hosting and management
  • Online appointment scheduling
  • Patient communications
  • Call tracking
  • Analytics
  • Email or text communications
  • Payment processing
  • Financing or payment plans
  • Information technology
  • Cybersecurity
  • Accounting
  • Legal and professional services

Examples of technology providers ELAVO may use include website-platform providers such as Duda, scheduling providers such as Boulevard, and call-tracking providers such as CallRail.

These providers may receive only the information reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

We may also disclose information when we reasonably believe it is necessary to:

  • Comply with applicable law or legal process
  • Respond to a lawful governmental request
  • Protect the rights, safety, or property of ELAVO or others
  • Investigate fraud, misuse, or security concerns
  • Establish, exercise, or defend legal claims
  • Comply with professional, healthcare, licensing, or regulatory requirements

Healthcare and Medical Information

Information you provide while receiving healthcare or aesthetic treatment may be subject to additional privacy protections.

Where applicable, ELAVO handles protected health information in accordance with HIPAA and other applicable healthcare privacy laws.

A general inquiry through this Site does not necessarily create a provider-patient relationship.

If ELAVO maintains a HIPAA Notice of Privacy Practices, that notice governs the use and disclosure of protected health information covered by HIPAA.

Cookies and Similar Technologies

The Site may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, and measure performance.

Cookies may include:

Session Cookies

Temporary cookies that generally disappear after you close your browser.

Persistent Cookies

Cookies that remain on your device for a specified period to remember preferences or help recognize repeat visits.

Third-Party Cookies

Cookies or similar technologies provided by third-party services used for analytics, website functionality, or marketing measurement.

You may be able to disable or remove cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

Analytics

We may use Google Analytics or similar analytics services to better understand how visitors use our Site.

These services may collect information such as:

  • Pages visited
  • Time spent on the Site
  • General geographic information
  • Device and browser information
  • Referral source
  • Website interactions

We use this information to improve the Site, understand visitor behavior, and evaluate website and marketing performance.

Marketing Communications

If you provide your email address or telephone number and consent to receive promotional communications where required, ELAVO may send information about services, offers, events, or other updates.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us.

Opting out of promotional communications does not prevent us from sending necessary service-related communications such as appointment information, responses to your requests, billing information, or important administrative notices.

Third-Party Websites and Services

Our Site may link to third-party websites or services, including:

  • Appointment scheduling platforms
  • Payment or financing providers
  • Social media platforms
  • Maps and directions
  • Gift card providers
  • Other technology or service providers

ELAVO does not control the privacy practices of third parties.

When you leave our Site or provide information directly to another company, that company’s own privacy policy and terms may apply.

We encourage you to review the privacy practices of any third-party service you choose to use.

Data Security

ELAVO uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

We also rely on technology providers that maintain security controls appropriate to the services they provide.

However, no internet transmission, website, email, text message, or electronic storage system can be guaranteed to be completely secure.

For that reason, please avoid sending highly sensitive medical or financial information through unsecured email, ordinary text messages, or general website contact forms unless specifically instructed to do so.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide services
  • Respond to inquiries
  • Maintain appropriate business records
  • Comply with healthcare or professional record-retention obligations
  • Satisfy legal, regulatory, accounting, or reporting requirements
  • Resolve disputes
  • Enforce agreements
  • Protect our legal rights

Medical and patient records may be subject to separate retention requirements under applicable healthcare and professional laws.

Your Privacy Choices and Rights

Depending on where you live and the laws that apply to your information, you may have certain rights concerning your personal information.

These may include the right to request:

  • Access to certain personal information we maintain about you
  • Correction of inaccurate information
  • Deletion of information when legally permitted
  • Information regarding certain disclosures
  • Restrictions on certain uses of information
  • Withdrawal of consent where processing is based on consent
  • Opt-out from certain marketing communications

These rights are not absolute and may be limited by healthcare record-retention requirements, legal obligations, legitimate business needs, or other applicable laws.

To make a privacy request, contact us using the information below.

We may need to verify your identity before completing certain requests.

Children and Minors

The public Site is not designed or directed primarily to children.

We do not knowingly collect personal information online from children in violation of applicable law.

Certain ELAVO services may be available to minors only when clinically appropriate and with any consent or authorization required from a parent or legal guardian.

If you believe a child has submitted personal information through our Site without appropriate authorization, please contact us.

Data Breaches and Security Incidents

If a security incident involves information protected by applicable healthcare or privacy laws, ELAVO will evaluate and respond to the incident in accordance with applicable legal requirements.

Depending on the nature of the information and laws involved, this may include notification to affected individuals, government agencies, or other parties when legally required.

Visitors From Outside the United States

ELAVO is located in North Carolina, United States.

If you access the Site from another country, information you provide may be processed or stored in the United States or other jurisdictions where our service providers operate.

Privacy laws in those jurisdictions may differ from those in your country.

Business Transfers

If ELAVO undergoes a merger, acquisition, reorganization, sale, or transfer of some or all of its assets, information maintained by the business may be transferred as part of that transaction, subject to applicable law and healthcare privacy requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

When changes are made, we will update the “Last Modified” date at the top of this page.

Material changes will become effective when the revised Privacy Policy is posted unless otherwise required by law.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

ELAVO Aesthetic & Wellness Collective
Inside Salons by JC Wakefield
13200 Falls of Neuse Rd, Suite 34
Raleigh, NC 27614

Privacy Email: elavoaesthetic@gmail.com

Website: https://www.elavomedspa.com/