Terms and Conditions

Effective Date: November 4, 2026

Welcome to the website of ELAVO Aesthetic & Wellness Collective (“ELAVO,” “we,” “our,” or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of https://elavoaestheticwellnesscollective.com, including any pages, forms, booking links, content, features, communications, and services made available through the website (collectively, the “Site”).

ELAVO is located at:

ELAVO Aesthetic & Wellness Collective
Inside Salons by JC Wakefield
13200 Falls of Neuse Rd, Suite 34
Raleigh, NC 27614
Phone: 919-443-6168

By accessing or using this Site, submitting a form, requesting an appointment, purchasing a product or service through a linked platform, or otherwise interacting with the Site, you agree to these Terms.

If you do not agree with these Terms, please do not use the Site.

1. Website Purpose

The Site provides general information about ELAVO, our aesthetic and wellness services, our providers, appointment availability, treatment options, payment options, promotions, educational information, and other business information.

The Site is intended to help prospective and existing clients learn about ELAVO and communicate with our practice.

Information on this Site is provided for general informational and educational purposes only.

2. No Medical Advice

Content on this Site is not medical advice and should not be used as a substitute for an individualized medical evaluation, diagnosis, treatment recommendation, or advice from a qualified healthcare professional.

Information about treatments, procedures, expected results, recovery, benefits, risks, or suitability is general in nature.

Whether a particular treatment is appropriate for you can only be determined after an appropriate consultation, medical assessment, and review of your individual circumstances.

Do not delay or disregard professional medical advice because of information you read on this Site.

3. No Provider-Patient Relationship Created by Website Use

Visiting this Site, reading Site content, submitting a general inquiry, sending a text message, calling ELAVO, or communicating with us through a website form does not by itself establish a provider-patient relationship.

A provider-patient relationship is established only when appropriate clinical and administrative requirements have been completed and ELAVO or an authorized healthcare provider has agreed to provide care.

4. Medical Emergencies

ELAVO does not provide emergency medical services through this Site.

Do not use the Site, website forms, email, social media, or general text messaging to report a medical emergency.

If you believe you are experiencing a medical emergency, call 911 or seek immediate care from an appropriate emergency medical provider.

5. Treatment Eligibility

Not every treatment offered or described by ELAVO is appropriate for every person.

Treatment eligibility may depend on factors including:

• Medical history
• Current health conditions
• Medications
• Allergies
• Pregnancy or breastfeeding status
• Previous procedures
• Treatment goals
• Clinical assessment
• Applicable professional standards
• Provider judgment

ELAVO and its healthcare providers reserve the right to decline, modify, postpone, or discontinue a treatment when they determine that doing so is clinically appropriate or necessary for patient safety.

6. Treatment Results

Individual results vary.

Photographs, testimonials, descriptions, case examples, before-and-after images, and treatment information displayed on the Site are provided for informational purposes and do not guarantee that another patient will experience the same or similar outcome.

Aesthetic and wellness treatments involve individual biological responses, and no specific result can be guaranteed.

Any discussion of expected outcomes should be understood as general information rather than a promise or warranty of results.

7. Before-and-After Photographs

Before-and-after photographs displayed on the Site are intended to illustrate examples of treatment results.

Results shown are individual results and may not be representative of the results another person will experience.

Lighting, positioning, timing, treatment plans, individual anatomy, and other factors may affect appearance.

Patient photographs used for marketing or educational purposes are subject to applicable consent, authorization, privacy, and healthcare requirements.

8. Testimonials and Reviews

Testimonials, ratings, and reviews displayed or referenced on the Site reflect the experiences and opinions of the individuals who provided them.

Experiences vary from person to person.

Testimonials do not constitute guarantees, promises, or representations that you will experience the same outcome.

ELAVO does not intend testimonials to replace appropriate medical consultation or individualized treatment recommendations.

9. Appointment Scheduling

The Site may allow you to request or schedule an appointment through ELAVO or through a third-party scheduling provider, including Boulevard or another appointment-management platform.

Submitting an appointment request does not necessarily guarantee an appointment until the appointment is accepted or confirmed.

You are responsible for providing accurate contact and scheduling information.

ELAVO may contact you regarding:

• Appointment confirmation
• Scheduling
• Rescheduling
• Cancellations
• Pre-treatment instructions
• Post-treatment information
• Administrative questions
• Other communications reasonably related to your appointment or care

Any cancellation, rescheduling, deposit, no-show, or appointment policy presented to you during booking or prior to treatment will apply to that appointment.

10. Pricing

Prices displayed on the Site are provided for general information and may change.

Final pricing may depend on:

• Treatment selected
• Treatment area
• Product quantity
• Number of sessions
• Individual treatment plan
• Provider recommendation
• Promotions
• Package selections
• Other individualized factors

Pricing will be confirmed as appropriate during booking, consultation, or treatment planning.

ELAVO reserves the right to correct pricing errors and to modify prices, promotions, packages, and services at any time, subject to applicable law.

11. Payments

Payments may be processed directly by ELAVO or through third-party payment processors.

By submitting payment information through an authorized payment platform, you represent that you are authorized to use the payment method provided.

ELAVO does not necessarily receive or store complete payment-card information when transactions are processed by a third-party payment processor.

Additional terms and privacy practices of the applicable payment processor may apply.

12. Deposits, Cancellations, Refunds, and No-Shows

Specific deposit, cancellation, rescheduling, refund, package, and no-show policies may vary by service.

The policy disclosed to you at the time of booking, purchase, consultation, or treatment will govern the applicable transaction.

Nothing in these Terms eliminates rights or remedies that cannot legally be waived under applicable law.

13. Treatment Packages

Certain treatments may be offered as packages or multiple-session treatment plans.

Treatment packages may be subject to additional terms provided at purchase, including scheduling requirements, expiration provisions where legally permitted, transfer restrictions, cancellation terms, or refund policies.

Clinical appropriateness remains subject to provider evaluation throughout a treatment plan.

Purchasing a package does not guarantee that a particular treatment will continue to be clinically appropriate.

14. Gift Cards

ELAVO may offer gift cards or gift certificates.

Gift cards are subject to:

• The terms disclosed at the time of purchase
• Any restrictions identified on the gift card or purchasing platform
• Applicable federal and North Carolina law

Gift cards are not a guarantee that the recipient is medically eligible for a particular treatment.

Treatment eligibility remains subject to appropriate consultation and clinical evaluation.

15. Financing and Payment Plans

ELAVO may provide links to third-party financing or payment-plan providers.

Financing approval, credit decisions, repayment obligations, interest, fees, eligibility, and financing terms are determined by the applicable financing provider, not ELAVO.

ELAVO does not guarantee financing approval.

When you apply for financing through a third party, your relationship with that provider is governed by the provider's own agreements, privacy policy, lending disclosures, and terms.

16. Text Messages and SMS Communications

If you provide your mobile telephone number and opt in to receive text messages from ELAVO, you may receive messages related to:

• Appointment requests
• Appointment confirmations
• Appointment reminders
• Rescheduling
• Follow-up communications
• Questions you submitted
• Administrative information
• Services or promotions where you have consented to marketing communications

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

Consent to receive marketing text messages is not a condition of purchasing goods or services from ELAVO.

You may opt out of marketing text messages by replying STOP.

For assistance, contact ELAVO at 919-443-6168.

Your mobile carrier is not responsible for delayed or undelivered messages.

Transactional or service-related communications may still be sent where permitted or required after you opt out of promotional communications.

17. Telephone Calls and Call Tracking

ELAVO may use telephone call-routing or call-tracking technology to help us determine how prospective clients found our business and to improve our communication and marketing.

Calling a number displayed on the Site may route your call to ELAVO through a call-tracking provider.

Call metadata such as the originating number, date, time, duration, and marketing source may be processed for legitimate business purposes.

If call recording is used, ELAVO will handle recording and notification in accordance with applicable law.

18. Email Communications

If you provide your email address, ELAVO may use it to:

• Respond to inquiries
• Send appointment information
• Provide administrative communications
• Provide information you requested
• Send promotional information where permitted

You may unsubscribe from promotional emails using the unsubscribe mechanism provided in the communication when available.

Unsubscribing from marketing messages does not prevent ELAVO from sending necessary transactional, scheduling, treatment-related, billing, or administrative communications.

19. Communications Are Not Guaranteed to Be Secure

Ordinary email, website forms, social media messaging, and standard text messaging may not be secure methods of transmitting sensitive medical information.

Please do not send highly sensitive health, financial, or confidential information through general website forms, ordinary email, or social media unless ELAVO specifically directs you to an appropriate method.

20. Privacy

Your use of the Site is also subject to the ELAVO Aesthetic & Wellness Collective Privacy Policy.

The Privacy Policy explains how information collected through the Site may be collected, used, shared, and protected.

If ELAVO is subject to HIPAA with respect to particular health information, that information may also be governed by ELAVO's applicable Notice of Privacy Practices and federal and state healthcare privacy requirements.

These Terms do not replace any Notice of Privacy Practices required by applicable law.

21. Third-Party Platforms and Services

The Site may contain links to or integrations with third-party services, including services for:

• Appointment scheduling
• Payment processing
• Financing
• Maps
• Social media
• Reviews
• Analytics
• Gift cards
• Website functionality
• Call tracking

Third-party services are operated independently from ELAVO.

Your use of a third-party service may be governed by that company's own terms, privacy policy, and other agreements.

ELAVO does not control and is not responsible for the content, availability, security, accuracy, or privacy practices of independent third-party websites or services.

22. External Links

The Site may contain links to websites or resources operated by third parties.

A link does not necessarily mean that ELAVO endorses, controls, sponsors, or is affiliated with that third party.

ELAVO is not responsible for losses or damages arising from your use of independent third-party websites.

You should review the terms and privacy practices of third-party websites before providing them with information.

23. Website Content

ELAVO attempts to keep information on the Site accurate and current.

However, services, providers, availability, pricing, promotions, technologies, treatment information, hours, and other content may change.

We do not warrant that every item of Site content will always be complete, current, error-free, or available.

If website information conflicts with information provided directly to you by an ELAVO healthcare provider regarding your treatment or medical care, you should follow the individualized instructions provided by your healthcare provider.

24. Intellectual Property

Unless otherwise stated, the Site and its original content are owned by or licensed to ELAVO.

This may include:

• Text
• Graphics
• Branding
• Logos
• Photographs
• Videos
• Page designs
• Service descriptions
• Written materials
• Other original content

You may view and use Site content for personal, noncommercial purposes.

You may not reproduce, republish, distribute, modify, sell, exploit, scrape, copy, or create derivative works from Site content without appropriate permission, except as permitted by law.

Third-party names, trademarks, logos, photographs, and other content remain the property of their respective owners.

25. Prohibited Uses

You may not use the Site to:

• Violate any applicable law or regulation
• Submit fraudulent or misleading information
• Impersonate another person
• Attempt unauthorized access to the Site or related systems
• Introduce malware, viruses, or harmful code
• Interfere with Site security or operation
• Scrape or harvest information through unauthorized automated means
• Abuse website forms or communication channels
• Send spam or malicious communications
• Violate intellectual-property rights
• Harass or threaten ELAVO personnel or other individuals
• Engage in conduct intended to damage or disrupt ELAVO or the Site

We may restrict or terminate Site access for misuse.

26. User-Submitted Information

You are responsible for ensuring that information you voluntarily submit through the Site is accurate and that you have the right to provide it.

Do not submit information belonging to another individual without appropriate authorization.

Submitting information through a general website form does not give ELAVO permission to publicly use your medical information, photographs, treatment information, testimonial, or likeness for advertising.

Any public marketing use of patient information remains subject to applicable consent, authorization, privacy, and healthcare requirements.

27. Minors

The Site is intended primarily for adults.

Individuals under 18 should use the Site with the involvement of a parent or legal guardian where appropriate.

Availability of aesthetic or wellness services to a minor is subject to:

• Clinical appropriateness
• ELAVO policies
• Provider judgment
• Parental or guardian consent where required
• Applicable North Carolina law

Nothing on the Site represents that every service is available to minors.

28. Promotions and Special Offers

ELAVO may occasionally offer promotions, discounts, events, packages, or special offers.

Promotions may:

• Have specific eligibility requirements
• Have beginning and ending dates
• Apply only to certain treatments
• Be limited in quantity
• Exclude combination with other promotions
• Be subject to additional terms

The specific conditions communicated with the promotion control.

ELAVO may modify or discontinue promotions where permitted by law.

29. No Guarantee of Website Availability

We attempt to maintain reasonable availability of the Site but cannot guarantee uninterrupted access.

The Site may be unavailable because of:

• Maintenance
• Hosting interruptions
• Internet outages
• Technical failures
• Cybersecurity incidents
• Third-party outages
• Events beyond our reasonable control

ELAVO is not responsible for temporary Site unavailability except to the extent required by law.

30. Disclaimer of Website Warranties

To the fullest extent permitted by law, the Site is provided on an “as is” and “as available” basis.

ELAVO does not make warranties that:

• The Site will always be available
• The Site will be error-free
• Every piece of content will always be current
• Site access will be uninterrupted
• The Site will meet every user's particular requirements

This website disclaimer does not waive or reduce professional obligations applicable to licensed healthcare providers and does not limit rights that cannot legally be waived.

31. Limitation of Liability

To the fullest extent permitted by applicable law, ELAVO will not be liable for indirect, incidental, consequential, special, or punitive damages arising solely from your use of or inability to use the Site or independent third-party websites linked from the Site.

Nothing in these Terms is intended to:

• Limit liability that cannot lawfully be limited
• Waive legally protected patient rights
• Alter applicable standards of professional healthcare practice
• Waive obligations imposed on licensed healthcare professionals
• Limit rights provided under applicable healthcare, privacy, consumer-protection, or other laws

Treatment-related rights and responsibilities may also be governed by separate patient agreements, informed-consent documents, treatment documents, and applicable law.

32. Indemnification

To the extent permitted by law, you agree to be responsible for losses, damages, liabilities, or expenses arising from your intentional misuse of the Site, violation of these Terms, violation of applicable law, or infringement of another person's rights.

This provision does not apply to the extent prohibited by law.

33. Electronic Communications and Agreements

When you choose to communicate or transact with ELAVO electronically, you consent to receiving appropriate records and communications electronically where permitted by law.

Electronic communications may include:

• Website submissions
• Booking confirmations
• Emails
• Text messages
• Electronic forms
• Electronic agreements
• Electronic signatures
• Payment confirmations

North Carolina law recognizes electronic records, electronic contracts, and electronic signatures when applicable legal requirements are satisfied.

You are responsible for maintaining access to the email address, telephone number, or device you provide to ELAVO.

34. Governing Law

These Terms and your use of the Site are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except where federal law controls.

Nothing in these Terms prevents the application of mandatory laws or rights that cannot legally be waived.

35. Venue

To the extent a dispute concerning only the use of this Site is properly subject to a contractual venue provision, it will be handled in an appropriate state or federal court located in or serving Wake County, North Carolina, unless applicable law requires otherwise.

This provision does not override any venue rights or requirements that cannot legally be modified.

36. Severability

If any portion of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

37. No Waiver

If ELAVO does not immediately enforce a provision of these Terms, that does not mean ELAVO has permanently waived the right to enforce that provision later.

38. Assignment

You may not transfer your rights or obligations under these Terms to another person without our consent where consent is legally permitted to be required.

ELAVO may assign rights or obligations relating to the Site in connection with a lawful merger, acquisition, reorganization, sale of the business, or transfer of assets.

39. Changes to These Terms

ELAVO may revise these Terms periodically to reflect changes in:

• Our Site
• Services
• Technology
• Business practices
• Legal requirements
• Regulatory requirements

The revised Terms will be posted on the Site with an updated effective date.

Your continued use of the Site after revised Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.

Material changes affecting an existing transaction or legal right will be handled as required by applicable law.

40. Entire Agreement Regarding Website Use

These Terms, together with our Privacy Policy and any other policies expressly incorporated into them, constitute the agreement between you and ELAVO regarding general use of this Site.

Separate agreements may apply to:

• Healthcare treatment
• Informed consent
• Treatment packages
• Financing
• Appointment scheduling
• Payment processing
• Gift cards
• Promotions
• Other transactions

If a separate written agreement specifically governs a transaction, that agreement controls with respect to that transaction.

41. Contact ELAVO

Questions about these Terms & Conditions may be directed to:

ELAVO Aesthetic & Wellness Collective
Inside Salons by JC Wakefield
13200 Falls of Neuse Rd, Suite 34
Raleigh, NC 27614

Phone: 919-443-6168
Website: https://elavoaestheticwellnesscollective.com

You may also contact ELAVO through the contact options provided on the Site.

Effective Date: November 4, 2026